Terms and Conditions | Thrive House of Redemption Ministry

Terms and Conditions Welcome to the Thrive House of Redemption Ministry website. By accessing or using our website and making purchases through our store, you agree to abide by the following terms and conditions. These terms are designed to ensure a positive experience for all users while protecting the integrity of our ministry. If you do not agree to these terms, you must discontinue use of the website.

1. General Use of Website

Thrive House of Redemption Ministry provides this website for informational purposes, online shopping, and to support our ministry's mission. By using our website, you agree to:

  • Comply with all applicable laws and regulations.
  • Refrain from engaging in activities that disrupt or interfere with the website's functionality.
  • Provide accurate and complete information when requested (e.g., during purchases, signups, or submissions).

We reserve the right to suspend or terminate access to our website for users who violate these terms.

2. Products and Services

Product Descriptions

We strive to provide accurate descriptions, images, and details for all products in our store. However, we do not guarantee that all product descriptions or content on the website are error-free, complete, or current. Thrive House of Redemption Ministry reserves the right to correct inaccuracies, update product information, and cancel orders affected by typographical errors or pricing issues.

Product Availability

All products are subject to availability. We reserve the right to discontinue or limit the availability of any item without prior notice.

3. Refund Policy

At Thrive House of Redemption Ministry, we value your satisfaction and aim to be transparent about our refund and return policies.

Refunds

We do not offer cash refunds.

Store Credit

For eligible items (e.g., clothing, shoes, accessories), we are happy to issue store credit that can be used toward future purchases once the returned item is received and approved.

Non-Returnable Items

The following items are final sale and are non-returnable and non-exchangeable:

  • Mugs
  • Masks
  • Hats
  • Books
  • eBooks

Return Eligibility

  • Returns must be postmarked within 14 days of the customer receiving the order.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Items that do not meet these criteria are non-returnable and will not be accepted.

Return Shipping

  • Customers are responsible for covering the cost of return shipping.
  • We recommend using registered mail or a trackable shipping service, as Thrive House of Redemption Ministry is not responsible for lost or damaged return packages.

4. Shipping Policy

We strive to ensure efficient and reliable delivery of all orders. Below are the key details of our shipping policy:

Shipping Carrier

All orders are shipped through the United States Postal Service (USPS).

Processing Time

  • Orders are processed within 7-10 business days from the time they are placed.
  • Shipping timelines begin after the processing period.

Delivery Timeline

  • Most domestic orders arrive within 5 business days once shipped.
  • We do not ship on Sundays or holidays.

Tracking

  • All shipments include tracking information, which will be sent to you via email once your order has been dispatched.

Responsibility for Packages

  • Once your order is shipped, Thrive House of Redemption Ministry is no longer responsible for the package.
  • If your package is lost, damaged, or delayed during transit, please contact USPS or your local postal service using the tracking number provided. We cannot issue refunds or resend orders in these cases.

5. Payments

  • All payments are processed securely through trusted third-party providers.
  • Thrive House of Redemption Ministry does not store or retain credit card information.

Taxes and Fees

  • Customers are responsible for all applicable taxes and shipping fees associated with their orders.

6. Privacy Policy

Your personal information is important to us. By using our website, you agree to our Privacy Policy, which explains how we collect, use, and protect your data.

7. Limitation of Liability

To the fullest extent permitted by law, Thrive House of Redemption Ministry is not liable for:

  • Any damages resulting from the use of our website, products, or services.
  • Losses caused by third parties, such as shipping carriers or payment processors.
  • Interruptions, errors, or technical issues related to the website.

8. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Thrive House of Redemption Ministry unless otherwise noted. Unauthorized use, reproduction, or distribution of this content is prohibited.

9. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon being posted to the website. Continued use of the website after such changes constitutes your acceptance of the updated terms.

10. Contact Information

If you have any questions about these Terms and Conditions or need assistance, please contact us at:

Thrive House of Redemption Ministry
Email: terms@thrivehouseorm.org
Mailing Address: 11889 Valley View St Ste B-103 Garden Grove, CA 92845

Thank you for supporting Thrive House of Redemption Ministry. By engaging with our website and store, you are contributing to our mission of faith, service, and community. We appreciate your trust in us!